Refund Policy
You can buy StowQR Pro on our website, in the App Store, or on Google Play. Where you bought it decides how refunds work. See the Terms of Use for the full billing terms.
Bought on stowqr.com
Purchases on our website are processed by Paddle.com, our reseller and merchant of record, under the Paddle Buyer Terms. Your receipt and bank statement will show Paddle.
If you change your mind, you can get a full refund within 14 days of purchase, no reason needed. This covers the first payment for Pro Annual, each annual renewal, and Pro Lifetime. After 14 days, payments are non-refundable except where the law requires otherwise.
To request a refund, either:
- Go to paddle.net, look up your order with the email address you paid with, and request a refund, or
- Email contact@stowqr.com from the email address on your StowQR account.
Refunds go back to your original payment method. Your bank may take 5–10 business days to show it. When a refund is issued, Pro is removed from your account; your totes and items stay.
Bought on iPhone or iPad
Apple processes App Store purchases and decides refunds under its own policies, so we can't issue these refunds ourselves.
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose I'd like to, then Request a refund.
- Pick a reason, select the StowQR purchase, and submit.
Apple reviews the request and emails you its decision. Apple's refund help page has more detail.
Bought on Android
Google processes Google Play purchases and handles refunds under its own policies.
- Go to your Google Play order history and sign in with the Google account you used to buy Pro.
- Find the StowQR order and choose Request a refund or Report a problem.
- Follow the steps to finish the request.
Google's refund help page explains its time limits and what qualifies.
Cancel so you aren't charged again
Deleting the app or your StowQR account doesn't cancel a subscription. Cancel it where you bought it:
- stowqr.com: use the manage-subscription link in any receipt email from Paddle, or email us and we'll cancel it for you.
- iPhone or iPad: open Settings, tap your name, then Subscriptions, then StowQR, then Cancel Subscription.
- Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, then StowQR, then Cancel subscription.
Pro stays active until the end of the period you already paid for. Free trials are offered only in the App Store and on Google Play; to avoid being charged when one ends, cancel at least 24 hours before the trial is over. Pro Lifetime is a one-time purchase, so there is nothing to cancel.
Need help?
If you're not sure where you paid, or a store turns down your request, email contact@stowqr.com with the email address on your StowQR account and we'll help sort it out.